The popularity of online shopping and social media has skyrocketed in recent years. There are more than a billion monthly active users on both Facebook and Instagram, and the e-commerce industry is flourishing.
However, although your online shop is where the action is, your social media profiles are where you can get potential customers nice and toasty. In fact, 84% of American consumers consult at least one social media site before making a purchase, and social proof is a very effective kind of advertising.
Include Share Buttons on Product Pages
If you’re worried that giving customers this choice would discourage them from making a purchase, keep in mind that most people don’t buy anything on their first visit to an online site. In fact, 78.65% of shoppers abandon their carts despite already adding things.
You can increase brand engagement by making it simple for potential customers to locate your social media pages. You may get them interested in what you have to offer and ‘warm them up’ for when they are ready to make a purchase by doing this.
Distribute product demonstration videos via social media.
Consumers are avid viewers of internet video content. People primarily utilise social media for social purposes, but they are open to engaging with companies provided they provide interesting enough material.
Engage Your Clientele In Conversation On Social Media
Spending more time with consumers is a great way to show them you value them. Spending time with consumers not only helps you create rapport and trust with them, but it also allows you to address any concerns they may have.
Don’t rush to answer those who leave comments on your social media posts. Participate actively in the discussions. Maintain your reputation as the brand that actually pays attention.
Social listening is another option, and you can utilise a service like Social Mention to do it. Here, you may search for brand mentions on social media platforms before entering the discussion.
Use the appropriate tone of voice while interacting with clients on social media. Maintain an optimistic demeanour that is both sociable and funny. Avoid becoming hostile, irritable, or defensive. Maintain composure, demonstrate empathy, and offer a private meeting if the other person suddenly becomes hostile or insults you or your company. Keep in mind that a consumer who suddenly becomes rude may just be frustrated. So, be empathetic.
Promote Content Created by Users
User-generated content, or UGC, refers to materials made by your consumers and distributed via social media. What is it for? So that more people will hear about your business, become interested in your items, and visit your store.
The most effective user-generated content showcases actual users of your products having fun with them. Because it’s the real deal, it adds tremendous value to your brand.
User-generated material like images has been shown to enhance conversion rates for online shops by as much as 25%. Simply said, consumers are more likely to believe customer-generated content than they are to believe content produced by your company.
User-generated material should also do the following:
- Show how your product can help others.
- Describe the qualities that make your brand special.
- serve as a reference for potential clients
If you want user-generated content to have the most impact, you should discuss your expectations with your target audience. Give them some direction and share the brand’s core principles. Facilitate the process as much as you can and accompany them through it.
Use Marketing to Influencers
Working with an influential person to create promotional material is, in a word, influencer marketing. For example, you may collaborate with a “micro influencer” who posts a photo series showcasing your items on their social media account. Another option is to collaborate on a blog article.
Using influencers to expand your online store’s reach is a tried-and-true method for doing business. While consumers unfamiliar with you may be wary at first, they are more likely to place their faith in an influencer of whom they are already admirers. Many of the influencer’s followers will likely check you out if they give you their stamp of approval.
Select leaders in the field who can help you reach your audience and spread your brand’s message. Your chosen influencer should have the same ideals as your brand if you want to see any success. Determine how much you’ll pay the influencer and explain in your pitch how they’ll profit from partnering with you.
Conclusion
In the year 2021, this is how social media and online stores should work together. Doing the right things and making sure the fundamentals are covered will get you there. Including the Facebook monitoring pixel and embedding social buttons on product pages is merely smart business practise, while other things like your logo and movies serve to develop trust. Apply what you’ve learned here and you’ll quickly rise to fame on social media.